Privacy Policy
Your trust is central to ExchangePro. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.
Data Minimization
We only collect data that is necessary to provide the service.
Secure Processing
Sensitive information is protected by strong access controls.
Your Control
You can request updates, export, or deletion where legally allowed.
Information We Collect
We collect account, verification, and transaction-related information to deliver exchange services securely.
- Account details such as name, email, and authentication data.
- Compliance and verification data required by KYC and AML obligations.
- Transaction metadata, device information, and security logs for fraud prevention.
How We Use Information
Your information is used to operate the platform, secure accounts, and improve service quality.
- Process exchanges, withdrawals, deposits, and account notifications.
- Detect suspicious activity, enforce security checks, and prevent abuse.
- Improve product reliability, support quality, and user experience.
When Data Is Shared
We never sell personal data. We only share data with trusted processors when needed.
- Payment gateways, and infrastructure vendors under strict contracts.
- Regulatory and legal authorities when disclosure is lawfully required.
- Professional advisors during audits, security reviews, or legal investigations.
Retention and Security
Data is retained according to legal obligations and removed when no longer required.
- Retention periods depend on compliance, dispute, and accounting requirements.
- We apply encryption, monitoring, and layered access controls to sensitive data.
- Security controls are reviewed continuously to address evolving threats.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, or erase personal data.
- Request a copy of data associated with your account.
- Ask for correction of inaccurate information.
- Request account deletion subject to legal and compliance retention requirements.